Administrative Office

Community Relations Manager

Catholic Charities of the Diocese of Des Moines is seeking a dynamic individual to fill the full-time position of Community Relations Manager.  The Community Relations Manager plays a key role in enhancing the awareness of Catholic Charities, its programs and services.  The position is responsible for outreach events and programming to cultivate and strengthen relationships with parishes and communities; provide oversight of the volunteer program in offering education and programming opportunities; and, serves as the parish liaison to Catholic Charities on social justice in support of the mission, vision, and strategic plan of Catholic Charities and its stakeholders.

Bachelor’s degree from an accredited four-year college or university required.  Master’s degree in relevant field and/or two or more year of equivalent experience preferred.  Ability to work effectively within the framework of Catholic Social Teachings, awareness of social justice issues, and experience working with parish structures required.  Background in public relations and communications strongly desired. Prior experience working with volunteers and knowledge of volunteer coordination helpful.  Due to the nature and responsibilities associated with this position, preference will be given to Catholic candidates in good standing with the Church. 

To apply, click here.


Emergency Family Shelter

Shelter Shift Lead (full-time)

Catholic Charities, Diocese of Des Moines is currently accepting applications for a Shelter Shift Lead to work at our Emergency Family Shelter.  This is a full-time position responsible for shift oversight of shelter operations to ensure the safety and welfare of guests.  Scheduled hours are Sunday, Tuesday, Thursday 3:00 p.m. to 10:00 p.m.; and Monday 8:00 a.m. to 5:00 p.m.  Primary responsibilities include, but are not limited to:

  • Ensures physical environment of the shelter is free of safety/health hazards at all times.
  • Provides supportive services to guests and ensures that guests are treated with respect and dignity.
  • Conducts new employee training and staff task supervision as directed.
  • Coordinates and ensures emergency response is appropriate and timely in the event of severe weather, crisis situations or when conflict arises on the property.
  • Observes, evaluates and documents guest behavior and shelter activities and keeps an accurate account of all events occurring during shift.  Informs next shift staff member of all activities and outstanding issues prior to leaving.
  • Enforces shelter policies and follows staff policies and procedures.
  • Provides crisis intervention when necessary by defusing the situation or contacting the proper authorities.
  • Processes intake and departure of clients.
  • Performs all housekeeping and cleaning tasks as directed per shift. Duties may include sanitation of kitchen and common rooms, putting donations away in appropriate areas.
  • Assists with general maintenance and upkeep of the shelter facility and reports repair and supply needs.
  • Attends staff meetings and participates in activities designated by the Shelter Coordinator, Program Manager, or Director of Programs. 


  • Some college
  • Previous work with homeless individuals and/or families
  • Ability to work alone and handle crises with good judgment, adequate communication skills – both written and oral
  • Ability to ascend and descend stairs, frequently move or lift up to 10-25 lbs. and occasionally lift up to 50 lbs.
  • Two years of experience with homeless individuals and families preferred
  • Obtain ServicePoint Licensure within two months of employment

To apply, click here.

Emergency Family Shelter

Shelter Staff (part-time)

Part-time shelter staff position needed to work overnight and weekend-evening shifts at our family emergency shelter.  In conjunction with other shelter staff, primary responsibilities will be to create a safe and supportive environment for shelter clients, enforce shelter rules, maintain proper documentation, clean and sanitize rooms and public areas, meet all requirements for basic standards of housing, provide crisis intervention and attend meetings and training as required. Must be dependable and adhere to all organization policies and regulations as specified by Catholic Charities and the State of Iowa.

To apply, click here.


Domestic Violence & Sexual Assault Program

Shelter Advocate (part-time)

Part-time weekend and overnight positions available.


Provides support to women and children staying at the Phoenix House.  Maintains security of the Phoenix House.  Assists in the maintenance and upkeep of the shelter facility.  Assists families in communal living.  Assists with de-escalation and stabilization of critical situations during evening and weekend hours.

As part of the recruiting process you will need to answer the following questions together with your cover letter and resume.

  1. What does it mean to you to be an Advocate for survivors of domestic violence or sexual assault?
  2. Why is confidentiality important when providing services to survivors of domestic violence or sexual assault?
  3. Conflict management is an integral skill for Shelter Advocates. Please describe your style of dealing with conflict in the workplace:

– Between yourself and a client

– Between yourself and a co-worker

– Facilitating conflict between clients

  1. Working in a domestic violence shelter and sexual abuse program requires effective ‘triage’ of priorities and the ability to multitask. Please describe a work/volunteer experience where you were required to use these skills.

To apply, click here.