Program Secretary (full-time)

Primary responsibilities include general secretarial support for our counseling program, oversee reception check-in and check-out procedures as well as answering phones and scheduling appointments.  The job requires the ability to greet people warmly, professional telephone etiquette, organizational and time management skills, intermediate computer skills, discreetness in managing client information, and willingness to learn the various processes and protocols that are unique to a multi-faceted social services agency.

This is a full-time benefited position working 35 hours per week, typically 8:30 a.m. to 4:30 p.m., Monday through Friday. The ideal candidate must be dependable, utilize strong customer service and communication skills, have the ability to work with diverse populations, and familiarity with insurance verification and therapist credentialing processes.  Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Bilingual and/or previous medical office work experience is a plus!

To apply, please submit a resume and cover letter to


Emergency Family Shelter

Shelter Staff (part-time)

Part-time shelter staff position needed to work overnight and weekend-evening shifts at our family emergency shelter.  In conjunction with other shelter staff, primary responsibilities will be to create a safe and supportive environment for shelter clients, enforce shelter rules, maintain proper documentation, clean and sanitize rooms and public areas, meet all requirements for basic standards of housing, provide crisis intervention and attend meetings and training as required. Must be dependable and adhere to all organization policies and regulations as specified by Catholic Charities and the State of Iowa.

To apply, please submit a resume and cover letter to


Domestic Violence & Sexual Assault Program

Volunteer Coordinator (full-time)

The successful candidate will enjoy motivating others, be flexible to include working some evenings and weekend hours, energetic, be able to multi-task, work in a fast paced environment and meet required deadlines. Primary responsibilities will include recruiting, selecting, screening, orientating and training student interns and volunteers, as well as assigning, supervising, evaluating, and assisting supervisory staff in coordinating activities and projects. The volunteer coordinator will promote the program through outreach activities and networking to discuss possible activities and sponsorships, maintain files and records as required, and assist with program public relations efforts including, communications, fundraising, and special events. This position requires a Master’s in Social Work and one to two years of related job experience.

To apply, please submit a resume and cover letter to

Domestic Violence & Sexual Assault Program

Shelter Advocate (part-time)

Part-time weekend and overnight positions available.


Provides support to women and children staying at the Phoenix House.  Maintains security of the Phoenix House.  Assists in the maintenance and upkeep of the shelter facility.  Assists families in communal living.  Assists with de-escalation and stabilization of critical situations during evening and weekend hours.

To view the job description, please click here.

As part of the recruiting process you will need to answer the following questions together with your cover letter and resume.

  1. What does it mean to you to be an Advocate for survivors of domestic violence or sexual assault?
  2. Why is confidentiality important when providing services to survivors of domestic violence or sexual assault?
  3. Conflict management is an integral skill for Shelter Advocates. Please describe your style of dealing with conflict in the workplace:

– Between yourself and a client

– Between yourself and a co-worker

– Facilitating conflict between clients

  1. Working in a domestic violence shelter and sexual abuse program requires effective ‘triage’ of priorities and the ability to multitask. Please describe a work/volunteer experience where you were required to use these skills.

To apply, please submit a resume and cover letter to